Frequently Asked Questions

Yes, we are fully licensed and insured. We are also registered with the Department of Conservation (DEC) for the application of fertilizer and all pesticides for both turf grass and ornamental trees and shrubs.

We are fully staffed with both certified applicators and certified technicians. It is critical to have the proper personel applying pesticides on your property at all times.

Yes, it can… But we don’t recommend getting cut on a Friday, especially if you live in a condominium or a multi-family dwelling because if it rains during the week, you are more then likely going to get pushed to Saturday… and residents don’t appreciate being woken up by lawn mowers on a Saturday morning or having their barbeque disrupted because of the noise.

That said, we can accommodate a Friday cut so long as the resident, or HOA board/managers understand we have no control over the weather, so Saturday cuts will inevitable.

We get this question a lot from both large communities and small. The answer is yes, we can handle any size property. When you have systems in place and the manpower, no property is too large.

Systems help run the company and also ensure we hire the right people… and it’s those systems that ensure all the work is done properly. These systems include fanatical communication, direct vender response and supervised landscaping. You can be certain, if we agree to take on the property, we will do the right job.

Devon Creek works directly with commercial property owners and management companies. Our experienced and enduring crews service Commercial Properties including:

• Office Parks
• Retirement Communities
• Apartment Complexes
• Shopping Centers
• Corporate Campuses
• Industrial Parks
• Retail Centers

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Yes, services include: New system installation, service repairs, turn ons and turn offs. But we will also work directly with your irrigation company if you are happy with the company you are currently working with. Ask us about our proprietary DIRECT VENDOR RESPONSE system.

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This will depend on the size of the property and the service being performed, but typical maintenance such as cutting the lawn is performed on a weekly basis.

Other activities such as weeding of flower beds, trimming bushes or clean ups may take longer and require crews to be onsite for multiple days.

Cool season turf grass requires approx. one inch (1”) of water per week. Long stretches of watering times are better to promote longer root growth, whereas watering for shorter periods more often will promote shallow root growth.

The best way to ensure your lawn is getting enough water is to place cups around the property, turn on the sprinklers and see how long it takes for an inch of water to accumulate in the cup.

All of our contracts are seasonal contracts. They range from 9-12 months. We typically like to service the entire property. Yes, because we want the work, but more importantly, we don’t want to have to look to another company to do the right job… That’s how the “blame game” starts.

Our contracts cover all the basics with options for the HOA to upgrade to a more advanced program. Some of the options additional options include: tree spray programs, flea & tick control, annual flower change outs, landscape enhancements and architectural renderings for beautification projects.

It is very important to keep all the residents “in the know” when it comes to what service is being performed and when. Our services are listed on the contract, along with the approximate month, but we also offer our clients a “client portal” accessible on our website.

Here, existing board members, residents and managers can view the current landscaping schedule. This schedule is updated daily, so there is no need for residents to guess when we are coming or if there was a change in schedule due to rain or weather.

Yes. Devon Creek’s proprietary methodology “Supervised Landscaping” is a proven system for ensuring there is always someone on the property, not only making sure everything gets done, but also that it’s done right!!

Yes, we have landscape designers on staff that can design and manage any landscape design project.

The answer is YES, at all times! Our crew chiefs have white button-down shirts on to distinguish them from other employees. Each community will be given the name before we start working.

All properties are billed on a monthly basis. Invoices are sent to the community and/or property management company on the 15th of every month, so they are able to be signed and mailed out by the 1st.

Yes, all properties should have mulch put down in their flower beds. Mulch not only improves aesthetics, but it also helps keep moisture in the ground which is necessary for proper root growth and it also helps keep weed growth to a minimum… which again, not only improves curb appeal, but will significantly reduce the number of resident complaints you or the managing agent receives.

If it rains on your regularly scheduled day, service gets moved up a day. For example, if it rains on Tuesday and your property is serviced on a Thursday, you will now be serviced on Friday. But once again, all service days or changes in the schedule can be viewed on our client portal.

Devon Creek Landscaping is your total outdoor solution!! We offer everything from regular maintenance programs… to tree & lawn care, irrigation, snow and ice management and landscape design & build services.

We are fanatical about communication, so yes… not only will we attend board meetings, we will ask if we can come to them regularly on a consistent basis.

Attending board meetings isn’t required, but we think meeting every month is essential to keeping those lines of communication open and addressing any concerns before they become problems.

We can also speak at annual meetings when invited. This keeps all the residents “in the loop” and allows for a Q & A where we can answer any questions or address any issues that may have come up.